Store policies
Returns & Refunds
Bought something that is not right? We would rather take it back than leave you stuck with it. Here is how returns work.
Last updated: October 2026
Our returns window
You can request a return within 30 days of delivery. Items should be unused and in their original packaging wherever possible.
How to start a return
Contact the store with your order number and a short note about what is not right. We will reply with return instructions for your order.
Refunds
Once the item arrives back at the store and is checked in, your refund is issued to your original payment method. Depending on your bank or card provider, it can take a few additional days to appear on your statement.
Faulty or incorrect items
If an item arrives faulty, or it is not what you ordered, that is on us. Contact the store and we will arrange a replacement or a full refund, including the return shipping.
Things we cannot accept back
For hygiene reasons, some items — such as in-ear headphones — cannot be returned once opened, unless they are faulty. If you are unsure whether an item can be returned, contact the store first and we will confirm for your specific order.